Jayakaya99 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how jayakaya99 collects, uses, stores, and protects the personal information of our platform users. We are committed to handling your data transparently and securely.
Effective Date: 1 January 2026. This policy is subject to amendment from time to time.
1. Information We Collect
When you register or use the jayakaya99 platform, we collect certain categories of information to ensure our services run smoothly and securely. This includes:
Account & Identity Information
- Full name, date of birth and national identification number (for age verification and identity purposes).
- Registered email address and phone number.
- Passwords stored in encrypted form — we do not store passwords in plain text.
Device & Browser Information
- Device type, operating system, phone model, and web browser version in use.
- IP address, approximate location based on IP, and technical connection data.
- Activity log data including login times, pages visited, and actions taken within the platform.
Payment & Transaction Information (MYR)
- Bank account numbers or e-wallet details (TNG, Maybank, and others) used for deposits and withdrawals in Malaysian Ringgit (MYR).
- Transaction history including amounts, dates, and payment methods — this information is retained for financial record-keeping and compliance purposes.
- We do not store credit card details directly; payment processing is handled through secure third-party payment processors.
Cookies & Usage Data
We use cookies and similar tracking technologies to improve user experience, understand how the platform is used, and personalise the content displayed. You can manage your cookie settings through your web browser, though disabling certain cookies may affect the functionality of some parts of the platform.
2. How We Use Your Information
Jayakaya99 uses the information collected solely for legitimate and specific purposes. We do not use your data beyond the scope outlined below:
- Account management — Processing registrations, logins, identity verification, and user profile updates.
- Transaction processing — Verifying deposits in MYR, processing withdrawals and maintaining accurate financial records.
- Platform Security — Detecting suspicious activity, preventing fraud, and protecting user accounts from unauthorised access.
- Service Improvement — Analysing usage patterns to improve platform performance, mobile interface and overall user experience.
- Service communications — Sending important account notifications, promotions you have opted in to receive, and policy updates you need to be aware of.
- Legal compliance — Complying with applicable legal and regulatory requirements in Malaysia.
3. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All jayakaya99 user data is stored on servers protected with industry-standard encryption. Access to personal data is restricted to staff with a legitimate business need only. We conduct regular security reviews to ensure our systems remain resilient against the latest threats.
Transaction data and account records are retained for as long as required by Malaysian law or for the duration your account remains active, whichever is longer. Once an account is closed and the mandatory retention period has lapsed, your data will be securely deleted or anonymised.
Third-Party Sharing
Jayakaya99 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your explicit consent. Information is only shared in the following limited circumstances:
- Service providers — Payment processors, cloud service providers and cybersecurity firms directly involved in platform operations, bound by strict confidentiality agreements.
- Legal requirements — When required by the relevant authorities pursuant to a court order or valid regulatory requirement.
- Fraud prevention — In situations where sharing information is necessary to protect the safety of other users or our systems from unlawful activity.
4. User Rights Regarding Personal Data
As a jayakaya99 user, you have the following rights regarding your personal data, which can be exercised by contacting our support team:
You have the right to request a copy of the personal information we hold about you. Such requests will be processed within 14 business days.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request deletion of your personal data, subject to any retention requirements mandated by applicable Malaysian law.
In certain circumstances, you may request that we restrict the processing of your data while a review or appeal is pending.
5. Policy Updates & How to Contact Us
Changes to the Privacy Policy
Jayakaya99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Users will be notified of any material amendments via in-platform notifications or registered email at least 7 days before the changes take effect.
Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
How to Contact Support for Privacy Matters
If you have any questions, concerns or wish to exercise your rights regarding your personal data, please contact the jayakaya99 support team via:
- Support email: [email protected] (please include "Privacy Policy" in the email subject line)
- Live chat: Available within the platform after logging in, operating 24 hours a day.
- Help section: Review FAQ for quick answers on privacy and account matters.
We are committed to responding to all privacy-related enquiries within 7 business days of receipt.
Have Questions About Your Privacy?
The jayakaya99 team is here to help you understand how we handle your data. Check our FAQ or log in to reach our support team directly.
FAQ Log In for Support